Contact
Get in touch.
Questions about a transfer, an account or working with us. Send us a message and a person reads it.

Ways to reach us
We would rather hear from you early than have you guessing. Comments, questions and suggestions all land in the same place.
Where we are
Kigali, Rwanda
Send us a message
Fill this in and it goes straight to our team. We reply to the email address you give us.
What to expect
A short note on how this works.
No ticket numbers to chase and no phone tree. Here is what happens after you write to us.
We reply by email
Whichever channel you start on, the answer comes back to the address you gave us. Keep an eye on your spam folder if nothing has landed.
Detail helps
If your question is about a specific transfer, include the currencies, the country and roughly when you sent it. It saves a round trip.
Never share your PIN
We will never ask for your PIN or a verification code, in any message or call. Anyone who does is not us.
In the app
Help is already where your money is.
You do not have to leave the app to get an answer. Support sits alongside your balance, so the person helping you can see the transfer you are asking about.


Common questions
Most answers are already written down.
Opening an account, sending across borders, holding currencies, what a transfer costs and how we keep it safe.
Getting started
What you need before your first transfer.
Sending money
Where money can go and how it gets there.
Accounts & currencies
Holding, converting and getting paid.
Fees
What a transfer costs, and when you find out.
Security
How your money and your account are protected.