Contact

Get in touch.

Questions about a transfer, an account or working with us. Send us a message and a person reads it.

Two people at a table, laughing mid-conversation
We reply by emailTo the address you write in with

Ways to reach us

We would rather hear from you early than have you guessing. Comments, questions and suggestions all land in the same place.

Email support

The fastest route for anything about your account or a transfer.

support@inversepay.app

Where we are

Kigali, Rwanda

Follow along

Send us a message

Fill this in and it goes straight to our team. We reply to the email address you give us.

We only use what you send here to reply to you.

What to expect

A short note on how this works.

No ticket numbers to chase and no phone tree. Here is what happens after you write to us.

We reply by email

Whichever channel you start on, the answer comes back to the address you gave us. Keep an eye on your spam folder if nothing has landed.

Detail helps

If your question is about a specific transfer, include the currencies, the country and roughly when you sent it. It saves a round trip.

Never share your PIN

We will never ask for your PIN or a verification code, in any message or call. Anyone who does is not us.

In the app

Help is already where your money is.

You do not have to leave the app to get an answer. Support sits alongside your balance, so the person helping you can see the transfer you are asking about.

The help menu in the app, offering common questions, country support and email support
Writing a support message in the app, with space to attach a screenshot

Common questions

Most answers are already written down.

Opening an account, sending across borders, holding currencies, what a transfer costs and how we keep it safe.

Getting started

What you need before your first transfer.

Sending money

Where money can go and how it gets there.

Accounts & currencies

Holding, converting and getting paid.

Fees

What a transfer costs, and when you find out.

Security

How your money and your account are protected.