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Contact

Talk toa person

Email us or send a message from this page. A person reads it and replies to the address you give us — no ticket numbers to chase and no phone tree.

support@inversepay.appKigali, RwandaIn-app chat
  • Bank transfer
  • Mobile wallet
  • Dollar account details
  • Euro account details
  • Multi-currency balance
  • Payment links
  • Bulk payouts
  • Virtual cards

Reach us

Three ways in

Email support

support@inversepay.app

Where we are

Kigali, Rwanda

Follow along

Send us a message

Fill this in and it goes straight to our team. We reply to the email address you give us.

We only use what you send here to reply to you.

What to expect

How this works

No ticket numbers to chase and no phone tree. Here is what happens after you write to us.

We reply by email

Whichever channel you start on, the answer comes back to the address you gave us. Keep an eye on your spam folder if nothing has landed.

Detail helps

If your question is about a specific transfer, include the currencies, the country and roughly when you sent it. It saves a round trip.

Never share your PIN

We will never ask for your PIN or a verification code, in any message or call. Anyone who does is not us.

In the app

Help iswhere yourmoney is

You do not have to leave the app to get an answer. Support sits alongside your balance, so the person helping you can see the transfer you are asking about.

Read the common questions
The help menu in the app, offering common questions, country support and email support
Writing a support message in the app, with space to attach a screenshot

Common questions

Most answers are written down

Opening an account, sending across borders, holding currencies, what a transfer costs and how we keep it safe.

Getting started

What you need before your first transfer.

Sending money

Where money can go and how it gets there.

Accounts & currencies

Holding, converting and getting paid.

Fees

What a transfer costs, and when you find out.

Security

How your money and your account are protected.

Still stuck?

Write to usand a personwrites back

One business day, to the address you give us. No ticket numbers to chase and no phone tree to sit through.